Refund and Return Policy
Effective Date: March 12, 2025
Overview: At WEQI, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, we are here to help with our Refund and Return Policy.
Eligibility for Returns:
Items must be returned within 30 days of the purchase date.
Products must be unused, in the same condition that you received them, and in their original packaging.
A valid proof of purchase, such as a receipt or order confirmation, is required to process a return.
Non-Returnable Items:
Perishable goods, such as food and beverages, cannot be returned.
Gift cards and promotional items are non-returnable.
Return Process:
Contact Us: Start the return process by contacting our customer service team at info@weqi.xyz or 336-971-5475. Provide your order details and the reason for the return.
Receive Return Authorization: Our team will review your request and provide you with a return authorization and instructions on how to return the item.
Ship the Item: Pack the item securely and include the return authorization. Ship the item to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.
Refunds:
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, the refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@weqi.xyz or 336-971-5475.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@weqi.xyz.
Contact Us: If you have any questions about our Refund and Return Policy, please contact us at:
Address: 3590 Fire Access Road, Kingwood, Texas, United States
Phone: 336-971-5475
Email: info@weqi.xyz
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