Shipping Policy

Effective Date: March 12, 2025

Overview: At WEQI, we aim to ensure a seamless and efficient shipping experience for our customers. This Shipping Policy outlines our shipping methods, delivery times, costs, and procedures to address any issues that may arise during the shipping process.

Shipping Methods:

  • We offer a variety of shipping options to meet your needs, including standard, expedited, and overnight shipping.

  • Shipping carriers may include USPS, UPS, FedEx, and DHL, depending on the destination and service selected.

Shipping Costs:

  • Shipping costs vary based on the chosen method, destination, and weight of the package.

  • The total shipping cost will be displayed at checkout before you complete your purchase.

Processing Time:

  • Orders are processed within 1-2 business days after payment is received.

  • Processing times may vary during peak seasons or promotional periods.

Delivery Time:

  • Delivery times depend on the shipping method selected and the destination.

    • Standard Shipping: 5-7 business days

    • Expedited Shipping: 2-3 business days

    • Overnight Shipping: 1 business day

  • Please note that delivery times are estimates and may be affected by unforeseen circumstances such as weather or carrier delays.

Tracking Your Order:

  • Once your order has been shipped, you will receive a tracking number via email to monitor the delivery status.

  • You can use the tracking number on the carrier’s website to view real-time updates on your shipment.

International Shipping:

  • WEQI offers international shipping to select countries. Shipping costs and delivery times for international orders will vary based on the destination and shipping method selected.

  • Customers are responsible for any customs duties, taxes, or fees that may apply to international shipments.

Lost or Damaged Packages:

  • If your package is lost or damaged during transit, please contact our customer service team immediately at info@weqi.xyz or 336-971-5475.

  • We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund, as appropriate.

Contact Us: If you have any questions or need further information about our Shipping Policy, please contact us at:

  • Address: 3590 Fire Access Road, Kingwood, Texas, United States

  • Phone: 336-971-5475

  • Email: info@weqi.xyz

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